The Hidden Force Behind Growth, Profits, and Lasting ValueThe business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He lays out the principles that connect value creation, loyalty, growth, and profits and shows how great companies like State Farm, Toyota/Lexus, MBNA, John Deere, and the Leo Burnett advertising agency have used these principles to build unassailable franchises of loyal customers, loyal employees, and loyal owners. He describes the key business philosophies that underlie the remarkable results of these loyalty leaders. The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company.Forlag: Harvard Business School PressUdgivelsesår: 1996Sider: 356Sprog: Engelsk Klik på 'Se annoncen hos forhandleren' for at se varen i vores webshop Vi sender til hele landet for 45 kr. Leveringstiden er 1-3 hverdage. Du kan også gratis hente den på vores lager på Industrivej 10 i Slangerup. Er du i tvivl om varen stadig er til salg? Klik på knappen "Se annoncen hos forhandleren" for at se den i vores webshop. Kan du se den der, er den stadig til salg. Orderly er en ny måde at købe brugt på. Vi har alle vores sælgeres ting på vores centrale lager. Derfor kan du være helt sikker på at få dine ting - og du kan samle flere ting på tværs af sælgere og kun betale én gang fragt.

How England Lost its Great Country EstatesA stunning visual record of England's most spectacular and scenic country estates that were broken up for sale and lost for ever. A sweeping country estate, with grand house and spectacular gardens and park, would not be the first impression of a visitor to modern suburban Watford. But well into the twentieth century that was exactly what was there – the magnificence of the Cassiobury estate, of which only a modest municipal park survives. Underneath the expanse of Rutland Water lies the once splendid Normanton estate, while Deepdene in Surrey is now memorialised only by an ugly office block. Fortunately, at least photographs live on to remind us of how the landscape looked before death duties, mining subsidence and sometimes the plain impecuniousness of the black sheep in the family took their toll and forced the break-up of all too many historic landed estates. In this elegiac book, a successor to Aurum’s Lost Victorian Britain, John Robinson surveys 20 of the most egregious losses, from Costessy in East Anglia to Lathom in Lancashire, and shows how the deer park, the home farm, the parterre and the cottage garden gave way to the power station, the motorway and the caravan park.Forlag: Aurum PressUdgivelsesår: 2012Sprog: Engelsk Klik på 'Se annoncen hos forhandleren' for at se varen i vores webshop Vi sender til hele landet for 45 kr. Leveringstiden er 1-3 hverdage. Du kan også gratis hente den på vores lager på Industrivej 10 i Slangerup. Er du i tvivl om varen stadig er til salg? Klik på knappen "Se annoncen hos forhandleren" for at se den i vores webshop. Kan du se den der, er den stadig til salg. Orderly er en ny måde at købe brugt på. Vi har alle vores sælgeres ting på vores centrale lager. Derfor kan du være helt sikker på at få dine ting - og du kan samle flere ting på tværs af sælgere og kun betale én gang fragt.

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